At wira99, your privacy is not merely a legal obligation — it is part of our responsibility to every member. This document clearly explains what we collect, how we use it, and your rights as a user of our platform.
Wira99 ("we", "Platform") values the trust placed in us by every user when they register and use our services. This Privacy Policy has been established to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This policy applies to all personal information collected by wira99 through our official website at wira99.pro, the wira99 mobile app, and all communication and customer support channels associated with this platform.
We are committed to ensuring that your personal data is collected, used, and stored in a transparent, secure, and responsible manner. Every data-related decision we make puts the interests and safety of our users first.
wira99 does not sell, rent or trade your personal data to any third party for their own commercial marketing purposes. This is a commitment we will not compromise on.
Wira99 collects your personal data through various methods in the course of platform use. Below is a categorisation of the data we collect and the purposes it serves:
| Data Categories | Type of Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Registration form, KYC |
| Contact | Email address, phone number, home address | Registration, profile updates |
| Financial | Bank account details, e-wallet info, transaction records | Deposits, withdrawals |
| Technical | IP address, device type, browser, OS | Automatically upon access |
| Behaviour | Game records, betting habits, pages visited | Automatically during use |
We may also collect additional information that you voluntarily provide when contacting customer support, completing surveys, or participating in promotional programmes. All data collected is limited to what is necessary for the stated purpose.
Every piece of data collected by wira99 is used for legitimate and limited purposes. We do not process your data for any purpose beyond those stated below without obtaining your consent first:
Your gameplay behaviour data is also used to help detect early signs of problem gambling, as part of our commitment to Responsible Gaming.
Wira99 takes a multi-layered approach to safeguarding your personal data. All data is stored on servers protected by strict physical and digital security controls.
Technical security measures we have implemented:
Data retention period: wira99 retains your personal data for the duration your account is active, plus any additional period required by law (typically 7 years for financial records). After this period, data will be securely deleted or anonymised.
All payment information such as bank account numbers and e-wallet details is stored in tokenised format — we do not store full account numbers directly in our systems.
Wira99 does not share your personal data with third parties except in the following situations, which are stated transparently:
wira99 has never and will never sell your personal data to data brokers, third-party advertisers or any other commercial entity for their own gain.
The wira99 platform uses cookies and similar tracking technologies to enhance the user experience and maintain session security. The following are the types of cookies we use:
You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of some parts of the wira99 platform. More information on managing cookies can be found in your respective browser settings.
Under Malaysia's PDPA and good data protection practices, you as a wira99 user have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You can request correction of any inaccurate or incomplete information in your profile.
In certain circumstances, you may request that your data be deleted, subject to legal requirements.
You can object to the processing of your data for direct marketing purposes at any time.
You can request your data in a structured, machine-readable format for transfer.
You can request that the processing of your data be temporarily restricted in certain permitted situations.
To exercise any of the rights above, please contact the wira99 support team via live chat within the platform or our support email. We will process your request within 30 business days.
In the course of its operations, wira99 may need to transfer your personal data to servers or service partners located outside Malaysia. Any such transfer will only take place when:
Wira99 ensures that every international service partner we work with is held to data protection standards no less stringent than those we apply internally.
The wira99 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that personal data of underage individuals has been collected without adequate age verification, we will take immediate steps to delete that data and close the relevant account.
If you become aware that someone under the age of 18 has registered on our platform, please contact us immediately via live chat so that appropriate action can be taken promptly.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, the wira99 team is ready to assist you through the following channels:
We also recommend that you read Terms & Conditions and the Responsible Gaming for a more complete picture of how wira99 operates transparently and responsibly.
wira99 is committed to responding to all privacy-related enquiries within5 working days and resolve official requests related to user rights within 30 working days from the date of receipt.
Six core privacy protection principles we implement for every member on our platform
All data in transit and at rest is protected with AES-256 encryption and TLS 1.3 protocol — the same standard used by leading financial institutions worldwide to safeguard their customers' sensitive information.
Wira99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data collection and processing has been reviewed to ensure complete adherence to local privacy laws.
We only collect data that is strictly necessary to provide our services to you. There is no excessive or irrelevant data collection — every data point we collect has a clear and legitimate justification.
The wira99 platform undergoes penetration testing and security audits by qualified independent firms on a quarterly basis. Any vulnerabilities discovered are remediated promptly before they can be exploited.
You have full control over your data. Manage notification preferences, review stored data, update information, or request deletion — all directly through your account settings or our support team.
The wira99 support team is trained to handle privacy and personal data enquiries. Any privacy concerns you raise will be prioritised and addressed by qualified staff.
A secure platform starts with privacy taken seriously. Register your free account today and enjoy a fun gaming experience with the assurance that your personal information is in responsible hands.
256-bit SSL Encryption | PDPA Compliant | 18+ Only | Data Protected